Folia Tools
Contact
A real person reads these — the same one who wrote the tools. Please give it a working day.
Who you are writing to
Folia is the trading name of Morn Tithsinara, an independent software developer working from Cambodia. There is no support department behind these addresses and no ticket system that answers first: a message goes to the person who wrote the code you are writing about, which is slower than a call centre and considerably more likely to end in the bug being fixed.
Replies normally go out within one business day, Monday to Friday, so a message sent on a Friday evening is answered on Monday. If a week passes in silence, the message did not arrive — send it again from a different address rather than assuming it was ignored.
Support and bug reports
If a tool produced a wrong result, telling us which tool, what you expected and what you got is enough to get started. Add your browser and its version, and the rough size and page count of the file — a fault that only appears above three hundred pages, or only in Safari, is a different bug from one that happens everywhere, and knowing which saves a round of guessing.
Please do not attach the document. Nothing you run through this site reaches us — the tools work inside your own browser — and a support request is a strange place to break that for the first time. A description almost always lets us reproduce the problem against a file of our own. On the rare occasion a specific file is genuinely the only way to show a fault, say so first and we will agree how to handle it before anything is sent.
Before writing, it is worth checking the tool's own page: each one sets out what the tool does to a file and what it deliberately does not do, and a fair share of "this is broken" turns out to be documented behaviour. The guides cover the larger why questions — why a compressed file barely shrank, why a converted document lost its tables.
Sales and licensing
sales@foliadocs.com — for the desktop version, Folia Cloud, volume licensing, invoicing and procurement paperwork. Questions about a licence you already own — a key that will not activate, a machine to release — are quicker through support, with the email address the licence was bought under.
Privacy requests
Access, correction, deletion and objection requests go to support@foliadocs.com and are handled by Morn Tithsinara as the data controller. The privacy policy sets out what little is held to begin with: if you have used the free tools without an account, the honest answer is nothing that identifies you, because your files never reached us and there was nothing to attach a name to.
Copyright, trademark and other legal notices go to the same address. Putting the word Legal in the subject line keeps them out of the support pile.
Corrections to what is written here
Every tool page and every guide on this site describes what the code actually does, and each claim was checked against that code before it was published. If you find one that is wrong, we would rather hear it than not: a plausible-sounding falsehood is the single thing this site cannot afford, since telling you the truth about your document is the whole proposition. Corrections are made in public rather than quietly deleted.
The desktop version
Files larger than a browser tab can hold, batch processing across many documents, and working with no internet connection at all are handled by Folia for Desktop, which runs the same engine with no size limit.